Cookie Policy

How we use Cookies

The website uses Cookies in the following ways:

Making our website work:

These Cookies are essential so that you can move around the site and log in to your Account. Without them you would be unable to shop on the website or access your account.

Monitoring and improving the performance of the website:

These Cookies collect information about how visitors use the site, e.g. which pages they visit most often and whether they see error messages. The information is aggregated so it does not identify individuals, and we use it only to help us improve the way the website works.

Enabling the features of the website:

These Cookies allow our website to remember choices you have made, such as your user name, and help us provide you with a better, more personal experience. For example, they may allow you to watch a video clip, comment on a blog or add a product review.

Marketing and advertising:

These Cookies are used to deliver adverts that are more relevant to you, as well as to limit the number of times you see a particular advertisement and to measure the effectiveness of advertising campaigns. The Cookies remember that you have visited a website and this information may then be shared with other organisations for advertising purposes. They’re also used to enable price comparison sites to work.

What are ‘Flash Cookies’ (or ‘Local Shared Objects’)?

If your browser does not support HTML5 player, may deliver video content using Adobe Flash Player instead (although you may experience display problems if your browser is unsupported). Flash Cookies are stored on your device in a similar way to other types of Cookie, but they’re managed differently by your browser, and if you wish to disable or delete them you can do this through Adobe Flash Player security settings.

A list of the Cookies we use

Below is a list of the Cookies that may be stored on your computer when you visit and why we use them. They have been categorised based on the International Chamber of Commerce guide for Cookie categories. From time to time we may make changes to this list as we add or remove features from our website.

Accepted Cookies– Remembers that you have seen the Cookie message and have closed it. We use the Cookie to avoid you having to see the Cookie message on every page of the site:

REFERRER The value of referrer in the HTTP header.

WC_ACTIVEPOINTER non-secured session Cookie. This Cookie contains the value of the store ID of the session. This value is used to select the store to run the command, if one is not specified on the URL.

SESSION_COOKIEACCEPT Checks whether the client browser accepts Cookies.

WC_AUTHENTICATION_ID secured session Cookie WebSphere Commerce uses a secure authentication Cookie to manage authentication data. An authentication Cookie flows only over SSL. For increased security, it has a timestamp with a signature. This Cookie is used to authenticate the user over SSL-connections.

WC_GENERIC_ACTIVITYDATA non-secured session Cookie. This Cookie exists only if it is a generic user (-1002) session. This Cookie stores the session values such as store ID, language ID, and contracts.

WC_SESSION_ESTABLISHED non-secured session Cookie. This Cookie is created on the first request that is processed by WebSphere Commerce run time. For example, a non-cache request. For more information, see Dynamic caching considerations for persistent session.

WC_USERACTIVITY_ID non-secured session Cookie. This Cookie is a user session Cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, or session identifier.

WC_PERSISTENT This Cookie is used to persist user ID, language ID, and currency for each store ID visited in the session. Multiple sets of identifiers can exist if the user visits more than 1 store.
Signon_warning_Cookie Error key used to retrieve error messages.

WC_CartOrderId_storeId Active Order ID for the store.

WC_CartTotal_orderId Subtotal of order items (before tax and shipping), number of items, language, currency.

WC_DeleteCartCookie_storeId Cookie to force refresh of other Mini Shopping Cart Cookies.

WC_SHOW_USER_ACTIVATION_storeId Flag to show user activation message after user registration.

WC_ACITIVITY_TOKEN  Cookie to synchronise the user session with WCS user session.
Third party sites

ASP.NET_SessionId Live Chat – (
AspxAutoDetectCookieSupport Live Chat – (

Google Analytics – These Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The Cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics do not collect any personal information as identified in their privacy policy. Google also have a browser plugin that allows users to opt out of their analytics.
You Tube -To support the content on our website, we sometimes embed video content from YouTube. As a result, when you visit a page with embedded content from YouTube, you may be presented with Cookies from this website.
Zimbrand does not control the dissemination of YouTube Cookies. You should check Google and YouTube for more information about the Cookies used.

Rocket Fuel – a, a1, a2, a3, a4, a5, b, bk, c, f, g, h, k, m, n, o, o1, r, s, rs, s1, s2, t1, t2, t3, t4, t, d, p, p1, j, j1  – Rocket Fuel creates personalised banner ads shown across the whole internet. These Cookies are used to report back to us about the effectiveness of banner ads and they also track user interactions. No personal information is collected at any point.

You can opt out of behavioural targeting on the Rocket Fuel Privacy Policy Page, or via the Network Advertising Initiative opt out tool.

Restricting or blocking Cookies

As you will have seen in ‘How We Use Cookies’ above, some parts of our website need Cookies in order to function correctly. By default, Cookies should be enabled on your computer or device, and although you can ‘disable’ them in your browser this will affect your experience on You will be limited to browsing, viewing and searching for products but may not be able to make a purchase or log in to your account.
If you’d still prefer to restrict, block or delete Cookies from this or any other website, it’s easy to do in your internet browser. Each browser is different, so you’ll need to go to the ‘help’ menu on your browser and look for how to change your ‘Cookie preferences’. The website contains comprehensive information on how to do this on a wide variety of browsers.

Disabling advertising Cookies

If you are concerned about behaviourally targeted advertising Cookies (which serve you advertisements based on your use of and other websites), users based in the EU can visit the following websites to find out more and opt out of advertising Cookies
Users based in the US can visit to opt out of these Third party Cookies.

Your privacy and shared computers

If you log in to from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this can normally be found within your browser ‘tools’ preferences